Refund Policy

Effective Date: April 10, 2026

1. Overview

Thank you for subscribing to our monthly artifact package service. Each month, we curate and ship a unique collection of physical items directly to your home. Due to the nature of our subscription model and the physical fulfillment of goods, our refund policy is designed to be fair while accounting for production, packaging, and shipping costs.

2. Subscription Billing

• Subscriptions are billed on a monthly basis.
• Payment is processed at the start of each billing cycle.
• By subscribing, you authorize recurring monthly charges until you cancel.

3. Refund Eligibility

A. Before Shipment

• You may request a full refund if your request is made before your monthly package has shipped.
• Once the package has been processed for shipping, refunds are no longer guaranteed.

B. After Shipment

• No refunds will be issued once a package has shipped, except in the following cases:
  • The package is lost in transit
  • The items arrive damaged or defective
  • You received the wrong items

4. Damaged, Defective, or Incorrect Items

If your package arrives with issues:

• You must contact us within 7 days of delivery
• Provide:
  • Order number
  • Description of the issue
  • Photo evidence (if applicable)

Resolution Options:

• Replacement of the item(s)
• Partial or full refund (at our discretion)

5. Lost or Missing Packages

• If your package is marked as delivered but not received, please contact us within 7 days
• We will work with the shipping carrier to investigate
• If confirmed lost, we will offer a replacement or refund

6. Subscription Cancellation

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing cycle
• To avoid being charged for the next shipment, you must cancel before your next billing date

7. Returns

• We generally do not accept returns due to the curated and limited nature of our packages
• Exceptions may be made for damaged or incorrect items (see Section 4)

8. Non-Refundable Situations

Refunds will not be issued for:

• Failure to cancel before the billing date
• Personal dissatisfaction with curated items
• Incorrect shipping address provided by the customer
• Delays caused by shipping carriers beyond our control

9. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Mailing Address: [Insert Business Address]

10. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

By subscribing to our service, you agree to the terms outlined in this Refund Policy.